COVID 19 (Corona virus) Notice

This notice is to let you know how we are operating in these trying times for our community. Our locations will be open as usual to serve all families in need no matter the cause of death or time of day or night. We as always are answering our phones 24 hours a day.

Until further notice we will not be making home arrangements, we are able to offer meeting with you in person at our location (2 people max.) or arrangements can be made via phone, fax or email. We will still come to homes to transfer a deceased person from their residence when death occurs, we just will not make arrangements in the home at this point. We will also continue to transfer deceased person from nursing facilities, hospices and hospitals or institutions.

Our staff are taking precautions to help ensure everyone’s safety. If you are showing symptoms of Covid 19, do not attend our office, please call us and we can offer you options to make arrangements without coming in person.  If you have been exposed to anyone who has symptoms of Covid 19, we ask that you also not attend our office in person. When you visiting our office, we will require you to wash your hands at our location before interacting with our staff. We also ask you to maintain a 1-meter distance and not to shake hands with our staff.

We will continue to be at your service through this pandemic, Funeral Directors are an essential service to the community especially during a pandemic. We will honor or pledge to be at the service of our community as required by law.

If you have any further concerns or comments please feel free to contact us 24 hours a day.

Chris Silverthrone


Effective Monday, Nov. 23, 2020

The Bereavement Authority of Ontario (BAO) has introduced additional COVID-19 safety restrictions effective Monday at 12:01 a.m.

The BAO has added to its restrictions in the Registrar’s Directive issued on Nov. 12. This directive and the BAO’s new chart replace it.

The BAO’s colour-code system of regional pandemic restrictions for funeral homes, cemeteries, crematoriums and hydrolysis facilities are aligned with the Government of Ontario’s regional framework, which was revised this afternoon (Nov. 20, 2020).

The government’s changes include new restrictions, such as health unit jurisdictions that have been placed in the Grey Zone – Lockdown. Toronto and Peel are under the Lockdown restrictions, starting Monday, Nov. 23.


Determining which bereavement sector restrictions are applicable where you live and/or work is a quick two-step process:

  • Step-1. Check which colour zone your funeral home, cemetery, crematorium or hydrolysis facility is currently in on this Government of Ontario COVID-19 Framework webpage.
  • Step-2. Read the BAO’s new chart to see which restrictions apply to your colour zone.
    Drive-Thru Visitations

The BAO’s Drive-Thru Directive in the first wave of the pandemic remains in place.

It will be more relevant now, especially for areas in the Lockdown zone. Please refer to the directive for the rules that apply to drive-thru visitations.

Thank you for strictly following all of these restrictions in this changing environment. Your diligence and dedication to safety for families and staff is greatly appreciated.

-Carey Smith, CEO/Registrar

Registrar’s Directives