COVID 19 (Corona virus) Notice

This notice is to let you know how we are operating in these trying times for our community. Our locations will be open as usual to serve all families in need no matter the cause of death or time of day or night. We as always are answering our phones 24 hours a day.

Until further notice we will not be making home arrangements, we are able to offer meeting with you in person at our location (2 people max.) or arrangements can be made via phone, fax or email. We will still come to homes to transfer a deceased person from their residence when death occurs, we just will not make arrangements in the home at this point. We will also continue to transfer deceased person from nursing facilities, hospices and hospitals or institutions.

Our staff are taking precautions to help ensure everyone’s safety. If you are showing symptoms of Covid 19, do not attend our office, please call us and we can offer you options to make arrangements without coming in person.  If you have been exposed to anyone who has symptoms of Covid 19, we ask that you also not attend our office in person. When you visiting our office, we will require you to wash your hands at our location before interacting with our staff. We also ask you to maintain a 1-meter distance and not to shake hands with our staff.

We will continue to be at your service through this pandemic, Funeral Directors are an essential service to the community especially during a pandemic. We will honor or pledge to be at the service of our community as required by law.

If you have any further concerns or comments please feel free to contact us 24 hours a day.

Chris Silverthrone


Effective Friday, July 31, the City of Toronto and Peel Region enter Stage 3 of Ontario’s re-opening plan subject to the following attendance limits:

    • Indoor funeral services, visitations, and receptions are limited to 30 per cent of the capacity of the room while maintaining two-meter physical distancing between attendees. This applies to people gathering indoors for religious services, rites or ceremonies, and wedding ceremonies or funeral services, as introduced by the Government of Ontario
      in Stage 2
    • Outdoor  funeral services, visitations and receptions, including graveside services, are limited to a maximum of 100 attendees. Funeral Directors must have sufficient numbers of staff present to ensure physical distancing is maintained. Cemeteries are permitted to restrict attendance numbers to less than the maximum. (Funeral professionals should confirm these restrictions in advance of services.)


If permitted by your local health unit, funeral services may provide food and beverages pursuant to the rules and guidelines established in your community.

If permitted by your local health unit, you could consider the following ideas:

  • Offering individually packaged snacks or food
  • Provide individually boxed-meals (particularly helpful for visitations that occur during dinner hours)
  • Having an outdoor patio-dining area
  • Having staff serve food and beverages to guests

Generally, health units typically require seated dining with distancing between households/social circles, and no buffet-style service.

Again, these are just ideas. You need to ensure compliance with your local health authority.


As per the Registrar’s Directive, effective July 8:  Wearing a mask or face covering remains mandatory for all persons (funeral staff and attendees) inside all funeral establishments or any other indoor setting where a funeral or visitation is held in the following public health jurisdictions:

  • Windsor-Essex County
  • Chatham-Kent
  • Lambton
  • Middlesex-London
  • Haldimand-Norfolk
  • Niagara
  • Hamilton
  • Region of Waterloo
  • Wellington-Dufferin-Guelph
  • Halton
  • Peel
  • Toronto
  • York
  • Simcoe-Muskoka
  • Durham
  • Haliburton-Kawartha-Pine Ridge
  • Leeds-Grenville-Lanark
  • Ottawa

Wearing a mask or face covering is strongly advised at all funerals or visitations in all jurisdictions.


  • That some municipalities and local medical officers of health have issued further measures mandating the use of masks or face coverings in some settings. Refer to local municipal or public health unit web pages for more information.
  • To adhere to municipal and health unit restrictions, in addition to those put in place by the Government of Ontario.

-Carey Smith, CEO/Registrar